Term and Conditions

1. Website Usage

Our website is intended for individuals seeking to create beautiful home environments through quality homeware products. By using our site, you agree to:

• Provide accurate information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to undermine the security or functionality of our website
• Accept that product images are for illustrative purposes and may differ slightly from actual items

2. Account Registration

To purchase from our store, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete registration information
• Updating your information to keep it current

3. Products and Services

EGLO Shop specialises in home decor and garden products including cushions, lighting, rugs, artificial plants, home fragrance, and garden furniture.

Product Descriptions

We strive to accurately describe all products on our website. However, slight variations in colour, texture, or size may occur. Product dimensions are approximate.

Pricing

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and refund any payments made for that item.

4. Orders and Payment

Placing an Order

When you place an order, you are making an offer to purchase goods subject to these terms. We will send an order confirmation email once we accept your order.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order placement. Your card will be charged when we process your order.

Order Processing

Please allow 1-2 business days for order processing before shipment. You will receive a shipping confirmation email once your order is dispatched.

5. Shipping and Delivery

Shipping Methods

We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx. Estimated delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Estimated delivery within 15-25 business days after dispatch.

Delivery Areas

We ship to most regions worldwide except Asia and remote locations. Delivery times may vary for international orders outside mainland Europe.

Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us. You are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect addresses, customs processing, or events beyond our control.

6. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. You may return most unused items in their original packaging within 15 days of receipt for a refund or exchange.

Return Process

To initiate a return:

1. Contact our customer care team at [email protected] within 15 days of receiving your order
2. Wait for our reply with a Returns Authorisation Number and instructions
3. Securely pack the unused item in its original packaging with all tags attached
4. Ship the item to the address provided using a tracked service

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned unless faulty:

• All Home Fragrance products (diffusers, candles)
• Used or opened candles and candle holders
• Installed bathroom lights and ceiling lights showing signs of use
• Personalised or made-to-order products

Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, contact us immediately at [email protected]. We will arrange a replacement or full refund, including return shipping costs.

7. User Responsibilities

As a customer of EGLO Shop, you agree to:

• Provide accurate and complete information when placing orders
• Review your order details carefully before completing your purchase
• Check delivered items promptly upon receipt and notify us of any issues within 15 days
• Use products in accordance with any provided instructions and for their intended purposes
• Assume responsibility for return shipping costs unless the return is due to our error
• Comply with all applicable laws and regulations regarding product use

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of EGLO Shop or our suppliers and is protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our brand name or logos without prior written consent
• Systematically extract data from our website for commercial purposes

9. Liability Limitations

EGLO Shop strives to provide accurate product information and quality items. However, we are not liable for:

• Minor variations in product colour, texture, or size that may occur
• Indirect damages or losses resulting from product use
• Delivery delays caused by third-party carriers or events beyond our control
• Incorrect use of products contrary to provided instructions

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

10. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using our website, you consent to such processing.

11. Changes to Terms

We may update these Terms and Conditions periodically. The current version will always be available on our website. Continued use of our site after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: