Privacy Policy

Last Updated: 15 May 2023

At EGLO Shop, we believe that creating your dream home should be a seamless and joyful experience from start to finish. Just as we carefully select our homeware collections, we are equally dedicated to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at saveonhomeware.com.

1. Information We Collect

To provide you with our elegant homeware shopping experience, we may collect the following information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information, or other payment method details.
• Browsing Information: Products you view, add to your cart, or wishlist, along with your browsing patterns on our site.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, and operating system.
• Communication Data: Any correspondence when you contact our customer service team at [email protected].

2. How We Use Your Information

We use your information to create a seamless shopping experience that reflects the elegance of our products:

• Process your orders for our cushions, garden furniture, lighting, and other homeware products
• Provide customer support and respond to your inquiries
• Personalise your shopping experience by suggesting products that match your style preferences
• Improve our website, products, and services
• Send you marketing communications (where you have consented to this)
• Prevent fraud and ensure the security of our website
• Comply with legal obligations

3. Data Sharing and Disclosure

We treat your personal information with the same care we apply to our delicate home fragrances and candle holders:

• Service Providers: We share necessary information with trusted third parties who assist us in operating our website, conducting business, or serving our customers, such as payment processors (Visa, MasterCard, JCB, PayPal) and shipping carriers.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate security measures to protect your personal information, reflecting the reliability of our products:

• All transactions are encrypted using SSL technology
• Payment information is processed through secure payment gateways
• We regularly review our information collection, storage, and processing practices
• Data is stored on secure servers with limited access

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we work to implement measures that provide robust protection.

5. International Data Transfers

As we serve customers globally (excluding Asia and some remote regions), your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct any information you believe is inaccurate.
• Erasure: You can request that we erase your personal information, under certain conditions.
• Restrict Processing: You can request that we restrict the processing of your personal information.
• Object to Processing: You can object to our processing of your personal information.
• Data Portability: You can request that we transfer the data we have collected to another organization.
• Withdraw Consent: Where we rely on consent to process your personal information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the operation of our website, including processing your purchases.
• Analytical/Performance Cookies: Allow us to recognise and count visitors and see how they move around our site.
• Functionality Cookies: Used to recognise you when you return to our website and personalise content.
• Targeting Cookies: Record your visit, pages visited, and links followed to make our advertising more relevant.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

Thank you for trusting EGLO Shop with your home transformation journey and your personal information.

Warmly,
The Team at EGLO Shop