Welcome to the EGLO Shop FAQ page. We’ve compiled a list of common questions to help you navigate your shopping experience with ease. Whether you’re curious about our products, delivery options, or return policy, you’ll find the answers below.
Product Questions
What types of products does EGLO Shop offer?
We specialise in homeware that blends comfort and style. Our range includes cushions, garden furniture, home fragrance, lighting, rugs, artificial and dried flowers, candle holders, doormats, and more. Each product is curated to help you create a cosy and elegant living space.
Are the products suitable for both indoor and outdoor use?
Yes, we offer products for both indoor and outdoor settings. For example, our garden furniture and BBQ grills are designed for outdoor use, while cushions, lighting, and rugs are perfect for indoor spaces. Please check individual product descriptions for specific usage details.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods:
– Standard Shipping: A flat fee of £12.95 via DHL or FedEx. Delivery takes 10-15 business days after dispatch.
– Free Shipping: Available on orders over £50 via EMS. Delivery takes 15-25 business days after dispatch.
All orders are processed within 1-2 business days.
Do you ship worldwide?
We ship globally except to addresses in Asia and a few remote areas. We apologise for any inconvenience and are working to expand our reach.
How can I track my order?
For Standard Shipping orders, you’ll receive a tracking number via email once your order is dispatched. Free Shipping orders via EMS may not have full tracking visibility.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. The time it appears in your account depends on your payment method.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience.
Contact & Support
How can I contact customer service?
Our friendly team is here to help! Email us at [email protected] for any queries about orders, products, or policies.
Thank you for choosing EGLO Shop. We’re honoured to be part of your journey in creating a home that’s uniquely yours.
Warmly,
The Team at EGLO Shop